They will want a satisfied customer who will refer them additional business . The company may not have a quick answer for about 5% of the problems out there. Be patient and work with your cable box company until you find the right Converter box for your area. Sometimes technology changes for your area and the source may need to do some additional research to get the desired image. Do this before the warranty / guarantee has run out. Even then there may be a solution. 12. How can you improve the quality of your cable converter reception? Amplification cabledescrambling may be needed to correct the problem . Whenever a cable signal is split between two or more TV’s or routed to some other video components such as VCR’s , the signal weakens and produces a poor quality picture.

15. How do you determine the replacement for your cable box? Get the cabledescrambling brand name and model of the cable converter unit that was supplied to you by your cable company. The brand name is located on the front of the box. The model # is located on the bottom of the cable box on the tag. 2) Look at the companies list of cable box products and their corresponding replacement description (your equipment model number) in their catalog. From this you can determine what you will need or consult in conjunction with your cable box source for the right replacement. 16. How can you tell if you''re dealing with a professional cable converter company? First, of course, trust your own judgment. A company you can trust will be one that has at least a 30 day guarantee, and a 90 day warranty on their products. Offers of variety of equipment for most areas of the country and some areas of the world. The company will have the capability of delivering your equipment day air, 4 day ground, international, or other if agreed upon. The staff will be capable of answering most technical questions. The company should also have an 800 number for easy access for the customer.